How to request deletion
Email privacy@mylyft.co.uk from the email address linked to your MyLyft account with the subject "Delete my MyLyft account". Include your full name and the phone number linked to your account. General business contact is contact@mylyft.co.uk or +44 7453 262944.
If you can sign in, you can start account deletion from the app/account settings. The apps should call the authenticated account deletion API so users do not have to visit a separate website only.
The authenticated API is POST /api/v1/account/delete with confirm=true, or DELETE /api/v1/account with confirmation=DELETE.
Identity verification
Before deleting an account, MyLyft may verify ownership using email, phone OTP, login session, or support checks. This protects accounts from unauthorised deletion requests.
What is deleted
Where possible, MyLyft deletes, deactivates, or anonymises the account and associated profile data, saved places, notification tokens, optional preferences, and non-required account information. Deletion is intended to remove the account itself, not only unsubscribe the user from marketing.
What may be retained
MyLyft may retain limited records where necessary for legal, safety, fraud prevention, payment, chargeback, tax, accounting, insurance, private-hire licensing, dispute resolution, or law-enforcement reasons.
Timing
MyLyft aims to acknowledge deletion requests within 2 business days and complete eligible deletion within 30 days, unless a longer period is required because of identity checks, active disputes, legal obligations, or safety investigations.